Chatwoot
Uses AIEstablished LeaderThe modern customer support tool for your business
chatwoot.com Source★ 39.7KCustom DiscordCustomer Service & Success / Helpdesk & Ticketing
- Monthly visits
- 695K
- Down10.3%MoMOct 2026
- Public revenue
- Undisclosed
- No public revenue evidence yet
- Entry price
- $19/mo
- Lower than 56% of peersNiche median $23/mo
- Creators
- ASWIN DEV P S
- No social account linkedCo-created with Nithin David thomas, Pranav Raj S +1 more
- Launched
- 9y ago
- 2017-05-30 · Est.
Traffic
Marketing moves
Launches, search & content, referrals, promotions- Introducing Auto-translate in Chatwoot 🌍 Support customers in their own language, without having to speak it. 🇫🇷 Customer writes in French → You read it in English. 🇬🇧 You reply in English → They receive it in French. Automatically
@chatwootapp · 2026-10-23 · 13 likes · 3 reposts · 793 views
Launched on DevHuntLaunch
Chatwoot — Open-source customer support platform
Oct 7 · 38d agoLaunch page
At the time: 774.7K visits/moVisits: prior 2 mo +15%, next 1 mo -10%5 concurrent movesChatwoot launched on Product HuntLaunch
Calls, chats, and emails all in one support inbox
Jun 16 · 5mo agoSource
Chatwoot launched on Show HN (3 pts · 1 comments)Launch
Chatwoot 4.0 – Open-source intercom alternative with AI agents — A couple of years ago, we launched Chatwoot here on Hacker News as an open-source alternative to Intercom. Back then, it was a scrappy liv…
Apr 30, 2025 · 19mo agoSource
Chatwoot launched on Show HN (9 pts)Launch
Contributors page for your open-source project — I’m Pranav, co-founder of Chatwoot (), an open-source alternative to Intercom and Zendesk. What started as a passion project in 2019, gain…
May 9, 2022 · 4y agoSource
Third-party reviews & case dossiers
Acquisition breakdowns, engineer reviews & open-source metrics- Replaces / alternatives to:
- Jira
Live chat, e-mail, and customer support
- Post excerpt:
- I’m Pranav, co-founder of Chatwoot (https://github.com/chatwoot/chatwoot), an open-source alternative to Intercom and Zendesk. What started as a passion project in 2019, gained a lot of momentum recently. This was possible because of all the contributions and love we got from the community. We’ve created a page (https://contributors.chatwoot.com) to showcase
- Post excerpt:
- A couple of years ago, we launched Chatwoot here on Hacker News as an open-source alternative to Intercom. Back then, it was a scrappy live chat widget with a shared inbox and just enough backend logic to make things work. What made it stand out was that you could self-host it, own your data, and actually read the code. Since then, things have grown. We got
Open Source & Self-Hosting
- GitHub Stars
- ★ 39.7K
- Forks
- 9,650
- License
- Custom
- Primary language
- Ruby
Traffic sources
Traffic breakdown
Channels
- Direct60%
- Organic Search19%
- Referrals10%
- Social4%
- Other7%
Countries
- Colombia15%
- United States14%
- India8%
- Netherlands6%
- Germany6%
Search
Domain authority —Domain registered 2016-10-19
| Keyword | Monthly volume |
|---|---|
| traducir | 650.3K |
| chatwoot | 95.3K |
| chatwood | 5,200 |
| chatwoot changelog | 600 |
| which other factors goes with client satisfaction | 230 |
Traffic data: Vaneform
Pricing
Trial: Sign up for your 15-day free trial · Free tier included · 3 paid tiers ($19–$99) · Observed 2026-11-03 · Pricing page
Entry price $19/mo, Lower than 56% of peers; “Helpdesk & Ticketing” median is $23/mo.View pricing benchmark
Pages & changes
Key pages
Weekly snapshots- Homewww.chatwoot.com/
- Pricingwww.chatwoot.com/pricing Snapshot 2026-11-03
- Featureswww.chatwoot.com/features Snapshot 2026-11-03
Changes
- Nov 1 · 13d ago
Homepage title changed to “Chatwoot: AI-Powered, Open-Source Customer Support Platform”Positioning
Chatwoot: The modern, open source, self-hosted customer support platform. Alternative to Intercom and Zendesk.→Chatwoot: AI-Powered, Open-Source Customer Support Platform
At the time: 695K visits/mo5 concurrent moves
Design
Enterprise Clean (Light canvas, balanced density) featuring headline over large product shot layout and product ui screenshot / component visuals.
First-screen preview · click to zoom
First-screen pitch & conversion flow
“The modern customer support tool for your business”
Headline Over Large Product Shot hero structure paired with start free / sign up CTA and stacked avatars & testimonials.
Conversion path: Headline Over Large Product Shot + Product UI Screenshot / Component → Start Free / Sign Up · Trust bar: Stacked Avatars & Testimonials
- Category Positioning Anchor
- Large Hero Product Shot
- Metrics Strip
Palette · click to copy
- Typography
- 8.0
- Color & Contrast
- 8.0
- Layout & Spacing
- 8.0
- Craft & Polish
- 8.0
- Distinctiveness
- 7.0
Structure
- Fonts
- Inter
- Hero layout
- Headline Over Large Product Shot
- Primary visual
- Product UI Screenshot / Component
- Conversion CTA
- Start Free / Sign Up
- Social proof
- Stacked Avatars & Testimonials
- Navigation
- Full-Width Top Bar
- Theme & density
- Light · Balanced
- Corners & depth
- Medium Radius · With shadow
Preview full AI design brief (includes :root CSS variables & layout rules)Style tokens only; never copy brand names, logos, copy, or images
# Design Brief: Enterprise Clean
Trustworthy blue-anchored palette, structured grids, and prominent customer logo walls.
## Design Tokens
```css
:root {
--background: #f7f9fa;
--surface: #ffffff;
--foreground: #191b1d;
--muted-foreground: #73777d;
--accent: #1976ed;
--radius: 8px;
--font-heading: "Inter", ui-sans-serif, system-ui, sans-serif;
--font-body: "Inter", ui-sans-serif, system-ui, sans-serif;
}
```
Color area ratio: Background #F7F9FA (~47%) · Surface #FFFFFF (~26%) · Text #191B1D (~7%) · Muted Text #73777D (~5%) · Accent #1976ED (~15%). Background and surface dominate the canvas; reserve the accent color for primary buttons and active states.
## Layout & Conversion Structure
- Hero layout: Headline Over Large Product Shot
- Navigation: Full-Width Top Bar
- Theme & density: Light · Balanced
- Border radius & elevation: Medium Radius; use elevation shadows to separate layers
- Primary visual medium: Product UI Screenshot / Component
- Conversion CTA: Start Free / Sign Up · Trust bar uses Stacked Avatars & Testimonials
- Headline hook: Category Positioning Anchor
- Hero components: Large Hero Product Shot, Metrics Strip
- Spatial layout notes: Headline Over Large Product Shot hero structure paired with start free / sign up CTA and stacked avatars & testimonials.
- Visual summary: Enterprise Clean (Light canvas, balanced density) featuring headline over large product shot layout and product ui screenshot / component visuals.
## Avoid
- Experimental navigation patterns
- Low-legibility decorative fonts
- Visual novelty that obscures the value proposition
Implement the UI following the design tokens and layout specifications above: use only these color variables, and reserve the accent color strictly for primary actions and active states. Adopt only this visual style—never copy any reference product’s brand name, logo, copy, or imagery.
Questions & evidence
- How much does Chatwoot cost?
- Hacker: Free; Startups: $19/mo; Business: $39/mo; Enterprise: $99/mo. Observed 2026-11-03. Check the source for current billing terms, usage limits and taxes.Source
- How much website traffic does Chatwoot get?
- Vaneform estimates 695K website visits in 2026-10. Visits can include repeat visits; this estimate measures web traffic separately from paying customers or revenue.Source
- What is Chatwoot and what platforms does it support?
- Chatwoot is catalogued under Helpdesk & Ticketing: The modern customer support tool for your business. Supported platforms: API.
- Is Chatwoot open source?
- Chatwoot has a public repository (https://github.com/chatwoot/chatwoot) under the Custom license, recording 39.7K GitHub stars, and supporting self-hosted deployment.Source
Related products in this category
These products share a catalog category. Compare customer tasks, features and deployment requirements before treating them as alternatives.
| Product | Entry price | Visits | Revenue |
|---|---|---|---|
| ZendeskGiantAI-powered customer service platform | $19/mo | 61M | Undisclosed |
| FreshdeskGiantFrom your first AI agent to AI across customer service. We'll get you there. | $15/mo | 13.9M | Undisclosed |
| IntercomA complete system for AI and human customer service | $19/mo | 4.4M | Undisclosed |
| EmbodyFat Loss made simple, powered by GLP-1 Science + Care | $49/mo | 2.3M | Undisclosed |
| FrontAll your teams. All your AI agents. One place to run customer work, together. | $25/mo | 2M | Undisclosed |
| ClonrMirror any public MEGA link to a fast, unthrottled direct download. No account, no app, no transfer quota. Preview files in your browser. | — | 1.8M | Undisclosed |