Products

Chatwoot

Uses AIEstablished Leader

The modern customer support tool for your business

chatwoot.com Source★ 39.7KCustom DiscordCustomer Service & Success / Helpdesk & Ticketing

AI Benchmark
Desktop
Mobile
Monthly visits
695K
Down10.3%MoMOct 2026
Public revenue
Undisclosed
No public revenue evidence yet
Entry price
$19/mo
Lower than 56% of peersNiche median $23/mo
Creators
ASWIN DEV P S
No social account linkedCo-created with Nithin David thomas, Pranav Raj S +1 more
Launched
9y ago
2017-05-30 · Est.

Traffic

Monthly visitsData through Oct 2026
Events5 changes · 2 marketing moves

Marketing moves

Launches, search & content, referrals, promotions
  • Launched on DevHuntLaunch

    Chatwoot — Open-source customer support platform

    Oct 7 · 38d agoLaunch page

    At the time: 774.7K visits/moVisits: prior 2 mo +15%, next 1 mo -10%5 concurrent moves
  • Chatwoot launched on Product HuntLaunch

    Calls, chats, and emails all in one support inbox

    Jun 16 · 5mo agoSource

  • Chatwoot launched on Show HN (3 pts · 1 comments)Launch

    Chatwoot 4.0 – Open-source intercom alternative with AI agents — A couple of years ago, we launched Chatwoot here on Hacker News as an open-source alternative to Intercom. Back then, it was a scrappy liv…

    Apr 30, 2025 · 19mo agoSource

  • Chatwoot launched on Show HN (3 pts)Launch

    Video Calls in Live-Chat

    Jan 24, 2023 · 3y agoSource

  • Chatwoot launched on Show HN (9 pts)Launch

    Contributors page for your open-source project — I’m Pranav, co-founder of Chatwoot (), an open-source alternative to Intercom and Zendesk. What started as a passion project in 2019, gain…

    May 9, 2022 · 4y agoSource

Third-party reviews & case dossiers

Acquisition breakdowns, engineer reviews & open-source metrics
selfh.st★ 39.7K Stars · 9,650 ForksCustomRuby
2019-08-14Source
Replaces / alternatives to:
Jira

Live chat, e-mail, and customer support

Show HN
2022-05-09Source
Post excerpt:
I’m Pranav, co-founder of Chatwoot (https://github.com/chatwoot/chatwoot), an open-source alternative to Intercom and Zendesk. What started as a passion project in 2019, gained a lot of momentum recently. This was possible because of all the contributions and love we got from the community. We’ve created a page (https://contributors.chatwoot.com) to showcase
Show HN
2025-04-30Source
Post excerpt:
A couple of years ago, we launched Chatwoot here on Hacker News as an open-source alternative to Intercom. Back then, it was a scrappy live chat widget with a shared inbox and just enough backend logic to make things work. What made it stand out was that you could self-host it, own your data, and actually read the code. Since then, things have grown. We got

Open Source & Self-Hosting

GitHub · MCP / Skill
Last commit 2026-11-12
GitHub Stars
★ 39.7K
Forks
9,650
License
Custom
Primary language
Ruby
COSS Monetization Path:Community Self-Hosted (Custom · Docker) → Managed Cloud (from $19/mo)
View cloud pricing →

Traffic sources

Oct 2026

Traffic breakdown

Channels

  • Direct60%
  • Organic Search19%
  • Referrals10%
  • Social4%
  • Other7%

Countries

  • Colombia15%
  • United States14%
  • India8%
  • Netherlands6%
  • Germany6%

Search

Domain authority —Domain registered 2016-10-19

KeywordMonthly volume
traducir650.3K
chatwoot95.3K
chatwood5,200
chatwoot changelog600
which other factors goes with client satisfaction230

Traffic data: Vaneform

Pricing

Hacker
Free
Up to 2 agents · Conversations500/month · Channels Live chat · Data retention30 days
Startups
$19/mo
Channels All · Captain AI 300 credits · Data retention1 year
Business
$39/mo
Channels All · Captain AI 500 credits · Data retention2 years
Enterprise
$99/mo
Channels All · Captain AI 800 credits · Data retention3 years

Trial: Sign up for your 15-day free trial · Free tier included · 3 paid tiers ($19–$99) · Observed 2026-11-03 · Pricing page

Entry price $19/mo, Lower than 56% of peers; “Helpdesk & Ticketing” median is $23/mo.View pricing benchmark

Pages & changes

Tracked since 2017-05-31

Key pages

Weekly snapshots

Changes

  1. Nov 1 · 13d ago

    Homepage headline (H1) changed to “The modern customer support tool for your business”Positioning

    The modern customer support tool for your business→The modern customer support tool for your business

    At the time: 695K visits/mo5 concurrent moves
  2. Nov 1 · 13d ago

    Adopted technology: Google AnalyticsFeatures

    —→Google Analytics

    At the time: 695K visits/mo5 concurrent moves
  3. Nov 1 · 13d ago

    Adopted technology: Open GraphFeatures

    —→Open Graph

    At the time: 695K visits/mo5 concurrent moves
  4. Nov 1 · 13d ago

    Adopted technology: Priority HintsFeatures

    —→Priority Hints

    At the time: 695K visits/mo5 concurrent moves
  5. Nov 1 · 13d ago

    Homepage title changed to “Chatwoot: AI-Powered, Open-Source Customer Support Platform”Positioning

    Chatwoot: The modern, open source, self-hosted customer support platform. Alternative to Intercom and Zendesk.→Chatwoot: AI-Powered, Open-Source Customer Support Platform

    At the time: 695K visits/mo5 concurrent moves

Design

First-screen visual analysis & :root CSS

Enterprise Clean (Light canvas, balanced density) featuring headline over large product shot layout and product ui screenshot / component visuals.

First-screen preview · click to zoom

First-screen pitch & conversion flow

“The modern customer support tool for your business”

Headline Over Large Product Shot hero structure paired with start free / sign up CTA and stacked avatars & testimonials.

Conversion path: Headline Over Large Product Shot + Product UI Screenshot / Component → Start Free / Sign Up · Trust bar: Stacked Avatars & Testimonials

Palette · click to copy

5-D design score7.9 / 10
Typography
8.0
Color & Contrast
8.0
Layout & Spacing
8.0
Craft & Polish
8.0
Distinctiveness
7.0

Structure

Fonts
Inter
Primary visual
Product UI Screenshot / Component
Conversion CTA
Start Free / Sign Up
Social proof
Stacked Avatars & Testimonials
Navigation
Full-Width Top Bar
Theme & density
Light · Balanced
Corners & depth
Medium Radius · With shadow
Preview full AI design brief (includes :root CSS variables & layout rules)Style tokens only; never copy brand names, logos, copy, or images
# Design Brief: Enterprise Clean

Trustworthy blue-anchored palette, structured grids, and prominent customer logo walls.

## Design Tokens

```css
:root {
  --background: #f7f9fa;
  --surface: #ffffff;
  --foreground: #191b1d;
  --muted-foreground: #73777d;
  --accent: #1976ed;
  --radius: 8px;
  --font-heading: "Inter", ui-sans-serif, system-ui, sans-serif;
  --font-body: "Inter", ui-sans-serif, system-ui, sans-serif;
}
```

Color area ratio: Background #F7F9FA (~47%) · Surface #FFFFFF (~26%) · Text #191B1D (~7%) · Muted Text #73777D (~5%) · Accent #1976ED (~15%). Background and surface dominate the canvas; reserve the accent color for primary buttons and active states.

## Layout & Conversion Structure

- Hero layout: Headline Over Large Product Shot
- Navigation: Full-Width Top Bar
- Theme & density: Light · Balanced
- Border radius & elevation: Medium Radius; use elevation shadows to separate layers
- Primary visual medium: Product UI Screenshot / Component
- Conversion CTA: Start Free / Sign Up · Trust bar uses Stacked Avatars & Testimonials
- Headline hook: Category Positioning Anchor
- Hero components: Large Hero Product Shot, Metrics Strip
- Spatial layout notes: Headline Over Large Product Shot hero structure paired with start free / sign up CTA and stacked avatars & testimonials.
- Visual summary: Enterprise Clean (Light canvas, balanced density) featuring headline over large product shot layout and product ui screenshot / component visuals.

## Avoid

- Experimental navigation patterns
- Low-legibility decorative fonts
- Visual novelty that obscures the value proposition

Implement the UI following the design tokens and layout specifications above: use only these color variables, and reserve the accent color strictly for primary actions and active states. Adopt only this visual style—never copy any reference product’s brand name, logo, copy, or imagery.

Questions & evidence

How much does Chatwoot cost?
Hacker: Free; Startups: $19/mo; Business: $39/mo; Enterprise: $99/mo. Observed 2026-11-03. Check the source for current billing terms, usage limits and taxes.Source
How much website traffic does Chatwoot get?
Vaneform estimates 695K website visits in 2026-10. Visits can include repeat visits; this estimate measures web traffic separately from paying customers or revenue.Source
What is Chatwoot and what platforms does it support?
Chatwoot is catalogued under Helpdesk & Ticketing: The modern customer support tool for your business. Supported platforms: API.
Is Chatwoot open source?
Chatwoot has a public repository (https://github.com/chatwoot/chatwoot) under the Custom license, recording 39.7K GitHub stars, and supporting self-hosted deployment.Source

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