The free customer support platform for SaaS teams
getfernand.com Customer Service & Success / Helpdesk & Ticketing
- Monthly visits
- 5.6K
- Down62.0%MoMSep 2026
- Public revenue
- Undisclosed
- No public revenue evidence yet
- Entry price
- $29/mo
- Higher than 56% of peersNiche median $22.5/mo
- Launched
- 2y ago
- 2024-09-24 · Est.
Traffic
Marketing moves
Launches, search & content, referrals, promotions- https://getfernand.com/feature/headless-customer-support/ 回复原帖 @antoineminoux: So, you’ve probably built an in-app AI assistant for your SaaS, right? Might even have called it Copilot, Sidekick, Companion, Concierge, or given it a cool sho
@antoineminoux · 2026-10-31 · 0 likes · 0 reposts · 87 views
- That's why AI chatbots should escalate much more in a SaaS context. But they are incentivized to resolve everything to claim their $1 per-resolution price... At Fernand we are biasing toward human escalation as soon as there is a plausible
@antoineminoux · 2026-10-21 · 4 likes · 0 reposts · 1,572 views
- Okay, this was the best update we've ever shipped this year. Our inbox is calm again. Feels like having someone 24/7 guarding us from all the noise, and escalating only what's needed. 引用帖 @antoineminoux: Sorry SEO gurus, dev agencies, VCs
@antoineminoux · 2026-10-08 · 13 likes · 0 reposts · 811 views
Launched on Uneed (#2)Launch
Fernand — The fastest and calmest customer support software for modern SaaS businesses.
Apr 28, 2025 · 19mo agoLaunch page
Launched on Show HN (10 pts)Launch
I built a customer support tool for SaaS focused on being calm and fast — Hey HN! Today, I'm happy to share with you a project I've been working on with my associate for the past four years. We know the customer…
Sep 24, 2024 · 2y agoLaunch page
Third-party reviews & case dossiers
Acquisition breakdowns, engineer reviews & open-source metrics- Post excerpt:
- Hey HN! Today, I'm happy to share with you a project I've been working on with my associate for the past four years. We know the customer support market is absolutely crowded, but we realized that few were focused on delivering a calm and fast experience. But why calm and fast? I think these two go together. Our idea is that Customer support can cause a lot
MCP Server & Agent Ecosystem
- Ecosystem & integrations:
- Dodo PaymentsSlackStripeGitHubLinearPaddlePolarLemon SqueezyZapierMake
Traffic sources
Traffic breakdown
Channels
- Direct52%
- Organic Search19%
- Referrals14%
- Social10%
- Other5%
Countries
- Nigeria18%
- Peru17%
- Colombia16%
- United States12%
- Belgium12%
Search
Domain authority —Domain registered 2018-08-01
| Keyword | Monthly volume |
|---|---|
| netlify | 2M |
| zendesk | 233.3K |
| doc ai | 1,640 |
| fernand | 930 |
| get fernand | 30 |
Traffic data: Vaneform
Pricing
Trial: None · 1 paid tier ($29) · Observed 2026-11-05 · Pricing page
Entry price $29/mo, Higher than 56% of peers; “Helpdesk & Ticketing” median is $22.5/mo.View pricing benchmark
Pages & changes
Key pages
Weekly snapshots- Homegetfernand.com/
- Pricinggetfernand.com/pricing/ Snapshot 2026-11-05
- Featuresgetfernand.com/feature/headless-customer-support/ Snapshot 2026-11-05
Changes
Design
Soft & Friendly (Light canvas, balanced density) featuring headline over large product shot layout and product ui screenshot / component visuals.
First-screen preview · click to zoom
First-screen pitch & conversion flow
“The free customer support platform for SaaS teams”
Headline Over Large Product Shot hero structure paired with start free / sign up CTA and live generated output showcase.
Conversion path: Headline Over Large Product Shot + Product UI Screenshot / Component → Start Free / Sign Up · Trust bar: Live Generated Output Showcase
- Category Positioning Anchor
- Large Hero Product Shot
- Floating Multi-Cards
Palette · click to copy
- Typography
- 7.0
- Color & Contrast
- 8.0
- Layout & Spacing
- 8.0
- Craft & Polish
- 8.0
- Distinctiveness
- 6.0
Structure
- Fonts
- Inter
- Hero layout
- Headline Over Large Product Shot
- Primary visual
- Product UI Screenshot / Component
- Conversion CTA
- Start Free / Sign Up
- Social proof
- Live Generated Output Showcase
- Navigation
- Full-Width Top Bar
- Theme & density
- Light · Balanced
- Corners & depth
- Medium Radius · With shadow
Preview full AI design brief (includes :root CSS variables & layout rules)Style tokens only; never copy brand names, logos, copy, or images
# Design Brief: Soft & Friendly (with Enterprise Clean)
Warm low-saturation pastels, generous rounded corners, and approachable illustrations.
## Design Tokens
```css
:root {
--background: #caf1fe;
--surface: #ffffff;
--foreground: #182039;
--muted-foreground: #778294;
--accent: #159ce8;
--radius: 8px;
--font-heading: "Inter", ui-sans-serif, system-ui, sans-serif;
--font-body: "Inter", ui-sans-serif, system-ui, sans-serif;
}
```
Color area ratio: Background #CAF1FE (~57%) · Surface #FFFFFF (~29%) · Text #182039 (~7%) · Muted Text #778294 (~4%) · Accent #159CE8 (~3%). Background and surface dominate the canvas; reserve the accent color for primary buttons and active states.
## Layout & Conversion Structure
- Hero layout: Headline Over Large Product Shot
- Navigation: Full-Width Top Bar
- Theme & density: Light · Balanced
- Border radius & elevation: Medium Radius; use elevation shadows to separate layers
- Primary visual medium: Product UI Screenshot / Component
- Conversion CTA: Start Free / Sign Up · Trust bar uses Live Generated Output Showcase
- Headline hook: Category Positioning Anchor
- Hero components: Large Hero Product Shot, Floating Multi-Cards
- Spatial layout notes: Headline Over Large Product Shot hero structure paired with start free / sign up CTA and live generated output showcase.
- Visual summary: Soft & Friendly (Light canvas, balanced density) featuring headline over large product shot layout and product ui screenshot / component visuals.
## Avoid
- Harsh pure-black backgrounds
- Sharp 0px corners
- Cold technical jargon in hero copy
Implement the UI following the design tokens and layout specifications above: use only these color variables, and reserve the accent color strictly for primary actions and active states. Adopt only this visual style—never copy any reference product’s brand name, logo, copy, or imagery.
Questions & evidence
- How much does Getfernand cost?
- Free: Unknown; Do more: $29/mo. Observed 2026-11-05. Check the source for current billing terms, usage limits and taxes.Source
- How much website traffic does Getfernand get?
- Vaneform estimates 5.6K website visits in 2026-09. Visits can include repeat visits; this estimate does not measure paying customers or revenue.Source
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