Products

Getfernand

Uses AISkill

The free customer support platform for SaaS teams

getfernand.com Customer Service & Success / Helpdesk & Ticketing

AI Benchmark
Desktop
Mobile
Monthly visits
5.6K
Down62.0%MoMSep 2026
Public revenue
Undisclosed
No public revenue evidence yet
Entry price
$29/mo
Higher than 56% of peersNiche median $22.5/mo
Creators
Antoine Minoux
@antoineminoux· 3,094 followersCo-created with Cyril Nicodeme
Launched
2y ago
2024-09-24 · Est.

Traffic

Monthly visitsData through Sep 2026
Events16 changes

Marketing moves

Launches, search & content, referrals, promotions
  • Launched on Uneed (#2)Launch

    Fernand — The fastest and calmest customer support software for modern SaaS businesses.

    Apr 28, 2025 · 19mo agoLaunch page

  • Launched on Show HN (10 pts)Launch

    I built a customer support tool for SaaS focused on being calm and fast — Hey HN! Today, I'm happy to share with you a project I've been working on with my associate for the past four years. We know the customer…

    Sep 24, 2024 · 2y agoLaunch page

Third-party reviews & case dossiers

Acquisition breakdowns, engineer reviews & open-source metrics
Show HN
2024-09-24Source
Post excerpt:
Hey HN! Today, I'm happy to share with you a project I've been working on with my associate for the past four years. We know the customer support market is absolutely crowded, but we realized that few were focused on delivering a calm and fast experience. But why calm and fast? I think these two go together. Our idea is that Customer support can cause a lot

MCP Server & Agent Ecosystem

GitHub · MCP / Skill

Traffic sources

Sep 2026

Traffic breakdown

Channels

  • Direct52%
  • Organic Search19%
  • Referrals14%
  • Social10%
  • Other5%

Countries

  • Nigeria18%
  • Peru17%
  • Colombia16%
  • United States12%
  • Belgium12%

Search

Domain authority —Domain registered 2018-08-01

KeywordMonthly volume
netlify2M
zendesk233.3K
doc ai1,640
fernand930
get fernand30

Traffic data: Vaneform

Pricing

Free
Unknown
Max 5 inboxes · up to 10 MB · 100 messages per month
Do more
$29/mo
Unlimited messages

Trial: None · 1 paid tier ($29) · Observed 2026-11-05 · Pricing page

Entry price $29/mo, Higher than 56% of peers; “Helpdesk & Ticketing” median is $22.5/mo.View pricing benchmark

Pages & changes

Tracked since 2026-07-31

Key pages

Weekly snapshots

Changes

  1. Nov 1 · 13d ago

    Homepage headline (H1) changed to “The free customer support platform for SaaS teams”Positioning

    Bonjour, I’m Fernand. The fastest, calmest customer support experience for SaaS ever made.→The free customer support platform for SaaS teams

  2. Nov 1 · 13d ago

    Removed technology: Amazon Web ServicesFeatures

    Amazon Web Services→—

  3. Nov 1 · 13d ago

    Adopted technology: Cloudflare Bot ManagementFeatures

    —→Cloudflare Bot Management

  4. Nov 1 · 13d ago

    Adopted technology: Cloudflare Browser InsightsFeatures

    —→Cloudflare Browser Insights

  5. Nov 1 · 13d ago

    Removed technology: MySQLFeatures

    MySQL→—

  6. Nov 1 · 13d ago

    Adopted technology: NetlifyFeatures

    —→Netlify

Design

First-screen visual analysis & :root CSS

Soft & Friendly (Light canvas, balanced density) featuring headline over large product shot layout and product ui screenshot / component visuals.

First-screen preview · click to zoom

First-screen pitch & conversion flow

“The free customer support platform for SaaS teams”

Headline Over Large Product Shot hero structure paired with start free / sign up CTA and live generated output showcase.

Conversion path: Headline Over Large Product Shot + Product UI Screenshot / Component → Start Free / Sign Up · Trust bar: Live Generated Output Showcase

Palette · click to copy

5-D design score7.5 / 10
Typography
7.0
Color & Contrast
8.0
Layout & Spacing
8.0
Craft & Polish
8.0
Distinctiveness
6.0

Structure

Fonts
Inter
Primary visual
Product UI Screenshot / Component
Conversion CTA
Start Free / Sign Up
Social proof
Live Generated Output Showcase
Navigation
Full-Width Top Bar
Theme & density
Light · Balanced
Corners & depth
Medium Radius · With shadow
Preview full AI design brief (includes :root CSS variables & layout rules)Style tokens only; never copy brand names, logos, copy, or images
# Design Brief: Soft & Friendly (with Enterprise Clean)

Warm low-saturation pastels, generous rounded corners, and approachable illustrations.

## Design Tokens

```css
:root {
  --background: #caf1fe;
  --surface: #ffffff;
  --foreground: #182039;
  --muted-foreground: #778294;
  --accent: #159ce8;
  --radius: 8px;
  --font-heading: "Inter", ui-sans-serif, system-ui, sans-serif;
  --font-body: "Inter", ui-sans-serif, system-ui, sans-serif;
}
```

Color area ratio: Background #CAF1FE (~57%) · Surface #FFFFFF (~29%) · Text #182039 (~7%) · Muted Text #778294 (~4%) · Accent #159CE8 (~3%). Background and surface dominate the canvas; reserve the accent color for primary buttons and active states.

## Layout & Conversion Structure

- Hero layout: Headline Over Large Product Shot
- Navigation: Full-Width Top Bar
- Theme & density: Light · Balanced
- Border radius & elevation: Medium Radius; use elevation shadows to separate layers
- Primary visual medium: Product UI Screenshot / Component
- Conversion CTA: Start Free / Sign Up · Trust bar uses Live Generated Output Showcase
- Headline hook: Category Positioning Anchor
- Hero components: Large Hero Product Shot, Floating Multi-Cards
- Spatial layout notes: Headline Over Large Product Shot hero structure paired with start free / sign up CTA and live generated output showcase.
- Visual summary: Soft & Friendly (Light canvas, balanced density) featuring headline over large product shot layout and product ui screenshot / component visuals.

## Avoid

- Harsh pure-black backgrounds
- Sharp 0px corners
- Cold technical jargon in hero copy

Implement the UI following the design tokens and layout specifications above: use only these color variables, and reserve the accent color strictly for primary actions and active states. Adopt only this visual style—never copy any reference product’s brand name, logo, copy, or imagery.

Questions & evidence

How much does Getfernand cost?
Free: Unknown; Do more: $29/mo. Observed 2026-11-05. Check the source for current billing terms, usage limits and taxes.Source
How much website traffic does Getfernand get?
Vaneform estimates 5.6K website visits in 2026-09. Visits can include repeat visits; this estimate does not measure paying customers or revenue.Source

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Customer Service & Success / Helpdesk & Ticketing

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