Helprace
Capable Teams & Happy Customers
helprace.com Customer Service & Success / Helpdesk & Ticketing
- Monthly visits
- 81.4K
- Down34.9%MoMOct 2026
- Public revenue
- Undisclosed
- No public revenue evidence yet
- Entry price
- $18/mo
- Lower than 62% of peersNiche median $22/mo
- Launched
- 11y ago
- 2015-03-20 · Est.
Traffic
Marketing moves
Launches, search & content, referrals, promotionsLaunched on Show HN (4 pts)Launch
A customer service tool for ticketing, self-service and feedback — Are you using Zendesk or something similar? We created Helprace: We tried to kill many birds with one stone with this software. Mainly com…
Jul 10, 2017 · 9y agoLaunch page
Launched on Show HN (4 pts)Launch
Helpdesk, Customer Feedback and Engagement in One App
Nov 13, 2015 · 11y agoLaunch page
Launched on Show HN (2 pts · 1 comments)Launch
Customer feedback, faq, helpdesk in one portal
Aug 4, 2015 · 11y agoLaunch page
Launched on Show HN (4 pts · 1 comments)Launch
We built Helprace, feedback portal and helpdesk. Do people need it?
Apr 3, 2015 · 11y agoLaunch page
Third-party reviews & case dossiers
Acquisition breakdowns, engineer reviews & open-source metrics- Post excerpt:
- Are you using Zendesk or something similar? We created Helprace: http://helprace.com We tried to kill many birds with one stone with this software. Mainly combining customer service with feedback. If you run a business and need customer service software, would you pay for this? Why or why not? We spent 6 years on this and last week redid the website - also p
Traffic sources
Traffic breakdown
Channels
- Direct72%
- Social16%
- Organic Search11%
- Other1%
Countries
- China27%
- United States13%
- Russia8%
- India8%
- Indonesia6%
Search
Domain authority —Domain registered 2011-01-27
| Keyword | Monthly volume |
|---|---|
| nahimic | 23.7K |
| nahimic valorant bug | 250 |
| sự kiện phone ringing tasker | 150 |
| tasker device owner set keyguard | 130 |
| nahimic compatibility check | — |
Traffic data: Vaneform
Pricing
Trial: Sign up for a free 30-day trial today! · 6 paid tiers ($18–$36) · Observed 2026-11-03 · Pricing page
Entry price $18/mo, Lower than 62% of peers; “Helpdesk & Ticketing” median is $22/mo.View pricing benchmark
Pages & changes
Key pages
Weekly snapshotsChanges
No pricing, plan, or positioning changes detected since tracking started.
Design
Enterprise Clean (Dark canvas, balanced density) featuring headline over large product shot layout and product ui screenshot / component visuals.
First-screen preview · click to zoom
First-screen pitch & conversion flow
“Capable Teams & Happy Customers”
Headline Over Large Product Shot hero structure paired with start free / sign up CTA and no explicit trust bar.
Conversion path: Headline Over Large Product Shot + Product UI Screenshot / Component → Start Free / Sign Up
- Brand Manifesto & Curiosity
- Large Hero Product Shot
Palette · click to copy
- Typography
- 6.0
- Color & Contrast
- 6.0
- Layout & Spacing
- 6.0
- Craft & Polish
- 6.0
- Distinctiveness
- 5.0
Structure
- Fonts
- Nunito
- Hero layout
- Headline Over Large Product Shot
- Primary visual
- Product UI Screenshot / Component
- Conversion CTA
- Start Free / Sign Up
- Social proof
- No Explicit Trust Bar
- Navigation
- Full-Width Top Bar
- Theme & density
- Dark · Balanced
- Corners & depth
- Small Radius · Hairline borders
Preview full AI design brief (includes :root CSS variables & layout rules)Style tokens only; never copy brand names, logos, copy, or images
# Design Brief: Enterprise Clean
Trustworthy blue-anchored palette, structured grids, and prominent customer logo walls.
## Design Tokens
```css
:root {
--background: #1498a8;
--surface: #ffffff;
--foreground: #ffffff;
--muted-foreground: #e7f4f6;
--accent: #a3c93a;
--radius: 4px;
--font-heading: "Nunito", ui-sans-serif, system-ui, sans-serif;
--font-body: "Nunito", ui-sans-serif, system-ui, sans-serif;
}
```
Color area ratio: Background #1498A8 (~42%) · Surface #FFFFFF (~30%) · Text #FFFFFF (~10%) · Muted Text #E7F4F6 (~10%) · Accent #A3C93A (~8%). Background and surface dominate the canvas; reserve the accent color for primary buttons and active states.
## Layout & Conversion Structure
- Hero layout: Headline Over Large Product Shot
- Navigation: Full-Width Top Bar
- Theme & density: Dark · Balanced
- Border radius & elevation: Small Radius; no drop shadows—separate layers with hairline borders and whitespace
- Primary visual medium: Product UI Screenshot / Component
- Conversion CTA: Start Free / Sign Up
- Headline hook: Brand Manifesto & Curiosity
- Hero components: Large Hero Product Shot
- Spatial layout notes: Headline Over Large Product Shot hero structure paired with start free / sign up CTA and no explicit trust bar.
- Visual summary: Enterprise Clean (Dark canvas, balanced density) featuring headline over large product shot layout and product ui screenshot / component visuals.
## Avoid
- Experimental navigation patterns
- Low-legibility decorative fonts
- Visual novelty that obscures the value proposition
Implement the UI following the design tokens and layout specifications above: use only these color variables, and reserve the accent color strictly for primary actions and active states. Adopt only this visual style—never copy any reference product’s brand name, logo, copy, or imagery.
Questions & evidence
- How much does Helprace cost?
- Tickets: $18/mo (billed annually); Community: $18/mo (billed annually); Docs: $18/mo (billed annually); Self-Service: $27/mo (billed annually); Helpdesk: $27/mo (billed annually); Complete: $36/mo (billed annually). Observed 2026-11-03. Check the source for current billing terms, usage limits and taxes.Source
- How much website traffic does Helprace get?
- Vaneform estimates 81.4K website visits in 2026-10. Visits can include repeat visits; this estimate measures web traffic separately from paying customers or revenue.Source
- What is Helprace and what platforms does it support?
- Helprace is catalogued under Helpdesk & Ticketing: Capable Teams & Happy Customers. Supported platforms: API.
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