Userplane
Resolve support issues without the back and forth
userplane.io Source Chrome Web StoreCustomer Service & Success / Helpdesk & Ticketing
- Monthly visits
- <5K
- Aug 2026
- MRR
- $178
- Up201.7%30d2026-07-30
- Entry price
- $47/mo
- Higher than 80% of peersNiche median $22.5/mo
- Launched
- 8mo ago
- 2026-03-27 · Est.
Traffic & revenue
Last 12 months
- May 2026$59
Marketing moves
Launches, search & content, referrals, promotionsLaunched on Uneed (#6)Launch
Userplane — Request screen recordings with console logs, network requests and session data
Jul 27 · 4mo agoLaunch page
At the time: <5K visits/moLaunched on Show HN (2 pts)Launch
I built a screen recorder that captures console logs, requests and more
May 16 · 6mo agoLaunch page
Launched on Fazier (9 upvotes · 2 comments)Launch
Userplane — Resolve support issues without the back and forth
Apr 27 · 7mo agoLaunch page
Launched on Findly.toolsLaunch
Userplane helps support teams request screen recordings that automatically capture logs, network activity, and user sessions—so they can quickly understand and resolve support issues faster.
Apr 12 · 7mo agoLaunch page
Launched on TrustMRRLaunch
Userplane helps support teams request screen recordings that automatically capture logs, network activity, and user sessions—so they can understand and resolve support issues faster.
Mar 27 · 8mo agoLaunch page
Third-party reviews & case dossiers
Acquisition breakdowns, engineer reviews & open-source metricsFindly.tools
2026-04-12Source
- What engineers like:
- Userplane helps support teams request screen recordings that automatically capture logs, network activity, and user sessions—so they can quickly understand and resolve support issues faster. Userplane.io makes ticket resolution faster for your customers, agents, and engineers.
Fazier
2026-04-27Source
- What engineers like:
- Request Screen Recordings from Customers: Eliminate unnecessary follow-ups. Send one-click recording links right from Intercom, Zendesk, Slack or more. Let customers show you exactly what they're seeing. Capture Console Logs and Network Activity: Get the complete technical context upfront. Automatically collect network requests, browser logs, and device metadata to better triage customer issues. Turn Support Tickets into Engineer-Ready Artifacts: Pass complete context to engineers. Logs, repro steps, and recordings — all in one link. No incomplete handoffs. Keep Customer Data Private and Secure: Receive recordings with confidential fields automatically redacted. Stay compliant and build confidence with your customers. Enterprise-Grade Compliance, Built In: GDPR and CCPA compliance. Role-based access, custom retention policies, and SAML SSO — all included out of the box.
- Best suited for:
- Why Support Teams Choose Userplane See What Customers Can't Explain - Triage hard-to-describe issues with visual context. Fewer follow ups means faster resolution. Uncover Root Cause, Not Just Symptoms - Stop guessing and triage issues with console logs and network activity. Resolve Support Tickets up to 60% Faster - See the issue clearly and trace it to the root cause. Why Support Engineers Trust Userplane Repro-Ready on First Contact - Every ticket arrives with repro steps. No more chasing customers for details. Resolve Technically Dense Issues Faster - Go beyond surface-level descriptions and get the full technical context. Clean Handoffs Between Teams - Complete bug reports without chasing missing details. Why Customer Success Teams Rely on Userplane Solve Hard-to-Describe Issues - Understand customer issues on first contact and make customers feel truly heard. Compliance You Can Stand Behind - Turn moments of friction into moments of trust. Deliver a fully native, first-party experience - Customize every detail — logos, headers, links.
Open Source & Self-Hosting
GitHub · MCP / Skill
- GitHub Stars
- Public repo
- Forks
- —
- License
- See repository
- Primary language
- —
Store data
Chrome Web Store
Chrome Web Store Chrome Web Store
- Rating
- Rating not syncedRating count not synced
- New ratings last mo
- —
- Price & IAP
- FreeIAP data not synced
- Current version
- —Store metadata
Store assets, rating histograms, install tiers, and screenshots are synced from Apple App Store, Google Play, and Chrome Web Store.
Traffic sources
Aug 2026
Traffic breakdown
Channels
- Direct30%
- Organic Search26%
- Referrals13%
- Display Ads9%
- Other23%
Countries
- United States86%
- France14%
Search
Domain authority 21Domain registered 2025-11-10
| Keyword | Monthly volume |
|---|---|
| zendesk screen | 700 |
| svelte log | 340 |
| was userplane the first cam chat | 310 |
| how to shortcut extension | 40 |
Traffic data: Vaneform
Pricing
Essential
$47/mo (billed annually)
Up to 15 seats in workspace · Up to 25 recordings per month
Starter
$79/mo (billed annually)
Up to 20 seats in workspace · Request unlimited recordings
Scale Up
$199/mo (billed annually)
Up to 30 seats in workspace · Request unlimited recordings
Enterprise
Contact sales
Unlimited seats in workspace · Request unlimited recordings
Trial: Every paid plan comes with a 14-day free trial. · 3 paid tiers ($47–$199) · Enterprise custom tier · Observed 2026-11-03 · Pricing page
Entry price $47/mo, Higher than 80% of peers; “Helpdesk & Ticketing” median is $22.5/mo.View pricing benchmark
Pages & changes
Tracked since 2026-07-30
Key pages
Weekly snapshots- Homeuserplane.io/
- Pricinguserplane.io/pricing/ Snapshot 2026-11-03
- Featuresuserplane.io/for/ Snapshot 2026-11-03
Changes
No pricing, plan, or positioning changes detected since tracking started.
Questions & evidence
- How much does Userplane cost?
- Essential: $47/mo (billed annually); Starter: $79/mo (billed annually); Scale Up: $199/mo (billed annually); Enterprise: Contact sales. Observed 2026-11-03. Check the source for current billing terms, usage limits and taxes.Source
- How much website traffic does Userplane get?
- Vaneform estimates <5K website visits in 2026-08. Visits can include repeat visits; this estimate measures web traffic separately from paying customers or revenue.Source
- What is Userplane and what platforms does it support?
- Userplane is catalogued under Helpdesk & Ticketing: Resolve support issues without the back and forth. Supported platforms: Browser Extension.
- Is Userplane open source?
- Userplane has a public repository (https://github.com/0xnyn/userplane) with its source repository published.Source
- What is Userplane's publicly disclosed revenue?
- TrustMRR records verified MRR of $178 observed on 2026-07-30.Source
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