Products

Zammad

Uses AISkill

One central platform for all your support cases

zammad.com Customer Service & Success / Helpdesk & Ticketing

AI Benchmark
Desktop
Mobile
Monthly visits
237.1K
Down12.5%MoMOct 2026
Public revenue
Undisclosed
No public revenue evidence yet
Entry price
$7.56/mo
Lower than 93% of peersNiche median $22/mo
Creators
Felix Niklas
@mrflix· 768 followersCo-created with Martin Edenhofer, theboescho
Launched
10y ago
2016-10-20 · Est.

Traffic

Monthly visitsData through Oct 2026
Events5 changes

Marketing moves

Launches, search & content, referrals, promotions
  • Zammad launched on Product HuntLaunch

    Open source Zendesk alternative

    Oct 25, 2016 · 10y agoSource

  • Zammad launched on Show HN (9 pts · 9 comments)Launch

    Zammad – Open Source ticket system

    Oct 20, 2016 · 10y agoSource

MCP Server & Agent Ecosystem

GitHub · MCP / Skill

Agent, MCP & Developer Integration

Agent Skill
Ecosystem & integrations:
GitHubGitLab
Browse developer & CLI tools →

Traffic sources

Oct 2026

Traffic breakdown

Channels

  • Direct71%
  • Organic Search15%
  • Referrals6%
  • Email5%
  • Other3%

Countries

  • Germany83%
  • United States3%
  • Sweden2%
  • Brazil1%
  • Netherlands1%

Search

Domain authority —Domain registered 2012-01-18

KeywordMonthly volume
schulmanager26.6K
zammad16.2K
zammad changelog810
zammed160
kibana zammad dashboard160

Traffic data: Vaneform

Pricing

Starter v2
7 € / 9 €
max. 5 agents · Channels: Email, Web Form, SMS · 10 MB attachments + 20 GB disk space
Professional v2
16 € / 18 €
max. 35 agents · Channels: Email, Web Form, SMS, Chat, Telegram · 35 MB attachments + 50 GB disk space
Plus v2
25 € / 27 €
Unlimited agents · Channels: Email, Web Form, SMS, Chat, Telegram, Facebook, WhatsApp · 50 MB attachments + 150 GB disk space
Business
2 999 € Annual billing
15 service requests · 6 hours max. response time
Enterprise
5 999 € Annual billing
45 service requests · 4 hours max. response time
Corporation
9 999 € Annual billing
95 service requests · 2 hours max. response time

Trial: After the 30 days of testing · Enterprise custom tier · Observed 2026-11-03 · Pricing page

Entry price $7.56/mo, Lower than 93% of peers; “Helpdesk & Ticketing” median is $22/mo.View pricing benchmark

Pages & changes

Tracked since 2016-10-25

Key pages

Weekly snapshots
zammad.com/en Snapshot 2026-11-04

Changes

  1. Nov 1 · 14d ago

    Homepage headline (H1) changed to “One central platform for all your support cases”Positioning

    A Powerful Helpdesk for Great Customer Service→One central platform for all your support cases

    At the time: 237.1K visits/mo4 concurrent moves
  2. Nov 1 · 14d ago

    Adopted technology: FlickityFeatures

    —→Flickity

    At the time: 237.1K visits/mo4 concurrent moves
  3. Nov 1 · 14d ago

    Adopted technology: HtmxFeatures

    —→Htmx

    At the time: 237.1K visits/mo4 concurrent moves
  4. Nov 1 · 14d ago

    Adopted technology: StimulusFeatures

    —→Stimulus

    At the time: 237.1K visits/mo4 concurrent moves
  5. Nov 1 · 14d ago

    Homepage title changed to “AI-Powered Service Platform for All Support Needs | Zammad”Positioning

    Helpdesk and Ticketing Software for Your Business | Zammad→AI-Powered Service Platform for All Support Needs | Zammad

    At the time: 237.1K visits/mo4 concurrent moves

Design

First-screen visual analysis & :root CSS

Enterprise Clean (Dark canvas, balanced density) featuring split copy & visual layout and product ui screenshot / component visuals.

First-screen preview · click to zoom

First-screen pitch & conversion flow

“One central platform for all your support cases”

Split Copy & Visual hero structure paired with start free / sign up CTA and user count, rating, or key metrics.

Conversion path: Split Copy & Visual + Product UI Screenshot / Component → Start Free / Sign Up · Trust bar: User Count, Rating, or Key Metrics

Palette · click to copy

5-D design score7.5 / 10
Typography
8.0
Color & Contrast
8.0
Layout & Spacing
8.0
Craft & Polish
7.0
Distinctiveness
6.0

Structure

Fonts
Inter
Primary visual
Product UI Screenshot / Component
Conversion CTA
Start Free / Sign Up
Social proof
User Count, Rating, or Key Metrics
Navigation
Full-Width Top Bar
Theme & density
Dark · Balanced
Corners & depth
Pill · Hairline borders
Preview full AI design brief (includes :root CSS variables & layout rules)Style tokens only; never copy brand names, logos, copy, or images
# Design Brief: Enterprise Clean (with Minimal Monochrome)

Trustworthy blue-anchored palette, structured grids, and prominent customer logo walls.

## Design Tokens

```css
:root {
  --background: #0b1e28;
  --surface: #f3f2ef;
  --foreground: #f8fafb;
  --muted-foreground: #9ca7ad;
  --accent: #f9be00;
  --radius: 9999px;
  --font-heading: "Inter", ui-sans-serif, system-ui, sans-serif;
  --font-body: "Inter", ui-sans-serif, system-ui, sans-serif;
}
```

Color area ratio: Background #0B1E28 (~71%) · Surface #F3F2EF (~14%) · Text #F8FAFB (~8%) · Muted Text #9CA7AD (~4%) · Accent #F9BE00 (~3%). Background and surface dominate the canvas; reserve the accent color for primary buttons and active states.

## Layout & Conversion Structure

- Hero layout: Split Copy & Visual
- Navigation: Full-Width Top Bar
- Theme & density: Dark · Balanced
- Border radius & elevation: Pill; no drop shadows—separate layers with hairline borders and whitespace
- Primary visual medium: Product UI Screenshot / Component
- Conversion CTA: Start Free / Sign Up · Trust bar uses User Count, Rating, or Key Metrics
- Headline hook: Category Positioning Anchor
- Hero components: Large Hero Product Shot, Metrics Strip
- Spatial layout notes: Split Copy & Visual hero structure paired with start free / sign up CTA and user count, rating, or key metrics.
- Visual summary: Enterprise Clean (Dark canvas, balanced density) featuring split copy & visual layout and product ui screenshot / component visuals.

## Avoid

- Experimental navigation patterns
- Low-legibility decorative fonts
- Visual novelty that obscures the value proposition

Implement the UI following the design tokens and layout specifications above: use only these color variables, and reserve the accent color strictly for primary actions and active states. Adopt only this visual style—never copy any reference product’s brand name, logo, copy, or imagery.

Questions & evidence

How much does Zammad cost?
Starter v2: 7 € / 9 €; Professional v2: 16 € / 18 €; Plus v2: 25 € / 27 €; Business: 2 999 € Annual billing; Enterprise: 5 999 € Annual billing; Corporation: 9 999 € Annual billing. Observed 2026-11-03. Check the source for current billing terms, usage limits and taxes.Source
How much website traffic does Zammad get?
Vaneform estimates 237.1K website visits in 2026-10. Visits can include repeat visits; this estimate measures web traffic separately from paying customers or revenue.Source
What is Zammad and what platforms does it support?
Zammad is catalogued under Helpdesk & Ticketing: One central platform for all your support cases. Supported platforms: Web.

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Customer Service & Success / Helpdesk & Ticketing

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